Food Allergy or Intolerance?
If you have a food allergy, intolerance, or coeliac disease – please speak to the staff about the ingredients in your food and drink before you order.
14 allergens
If you are allergic or have intolerance to other ingredients, but only the 14 allergens are declared as allergens by food law, please let the staff know.
The 14 allergens are:
- celery,
- cereals containing gluten (such as barley and oats),
- crustaceans (such as prawns, crabs and lobsters),
- eggs,
- fish,
- lupin,
- milk,
- molluscs (such as mussels and oysters),
- mustard,
- peanuts,
- sesame,
- soybeans,
- sulphur dioxide and sulphites (if the sulphur dioxide and sulphites are at a concentration of more than ten parts per million) and
- tree nuts (such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts).
Free-from, gluten-free and vegan
We are strict about controls of ingredients, how they are handled and how they are prepared. We do our best to guarantee that the food is suitable for all with an allergy or intolerance.
Allergen information written
You can find allergen information written at:
- on menu,
- website
- information pack
Allergen ingredient recording
We keep a record on product specification sheets.
We include on ingredients labels and ingredients are kept in original or labelled containers.
We include in recipes or explanations of the dishes provided.
We keep up to date.
We make every effort to avoid allergen cross-contamination
It is important for us to take steps to avoid cross-contamination in food preparation to protect our customers with a food allergy.
There are a number of actions we take to prevent cross-contamination with allergens. These include:
- Cleaning utensils before each usage, especially if they were used to prepare meals containing allergens.
- Washing hands thoroughly between preparing dishes with and without certain allergens.
- Storing ingredients and prepared foods separately in closed and labelled containers.
- Keeping ingredients that contain allergens separate from other ingredients.
Allergy training for staff
We strive to keep our staff up to date by providing them with free training to learn more about managing allergens in a kitchen and they are able to:
- Know the procedures when asked to provide allergen information
- Be trained to accurately handle allergen information requests
- Be able to guarantee that allergen-free meals are served to the right customer
- Know the risks of allergen cross-contamination when handling and preparing foods and how to prevent this.
Additional Allergen Information
We produce our food in kitchen where allergens are handled by our people, and where equipment and utensils are used for multiple menu items, including those containing allergens. While we try to keep things separate we cannot guarantee any item is allergen free even after ingredients have been removed on request.
Please note:- Our French Fries and Hash Browns can be cooked in the same oil as Veggie
- Due to the handling of cheese during the preparation of a large number of our menu items, we cannot guarantee our products do not contain traces of milk, including where a request has been made to remove cheese from an order.
- Delivery orders: We also cannot guarantee your meal will not come in to contact with other allergens during delivery. Couriers may transport other Mediterranean Cave orders or orders from other businesses at the same time as your Mediterranean Cave order.
For any further information please contact our Customer Services Team
.